Home Owner/Job Posters/Seekers Terms & Conditions
These Terms and Conditions (“Agreement”) set out the relationship between MyHomelyHub Ltd (“we,” “us,” “our”) and homeowners/job posters (“you,” “your”) who use the MyHomelyHub platform to find and book service providers. By accessing and using MyHomelyHub, you agree to comply with these terms.
1. Definitions
- “Platform” – The MyHomelyHub website and mobile application.
- “Homeowner” or “Job Poster” – Any individual using MyHomelyHub to request services.
- “Service Provider” – Any verified individual or business offering services through the platform.
- “Booking” – A confirmed request for a service from a Service Provider.
- “Payment Processor” – The third-party service handling payments between Customers and Service Providers.
2. Eligibility and Account Registration
2.1 Who Can Use MyHomelyHub?
To use MyHomelyHub, you must:
- Be at least 18 years old.
- Provide accurate contact and payment details.
- Not have previously been banned from the platform for violations.
2.2 Account Security
- You are responsible for keeping your account secure.
- You must notify us immediately of any unauthorized access to your account.
3. How MyHomelyHub Works
3.1 Booking a Service
- You can browse and select Service Providers based on ratings, availability, and pricing.
- Once you confirm a booking, the Service Provider will be notified and may accept or decline the job.
- Some services may require an on-site assessment before providing a final quote.
3.2 Posting a Job
- You can choose to post your own jobs within the categories provided for service providers to quote on.
- You can post a limited number of jobs per month for free, or upgrade your subscription to unlock more job postings, urgent jobs and featured jobs.
3.3 Payments & Fees
- Payments are processed securely via our third-party payment provider.
- You agree to pay the full service fee as outlined in the booking.
- If additional work is required beyond the agreed scope, you must agree on additional costs with the Service Provider before work starts.
3.4 Cancellations & Refunds
- Homeowners can cancel a booking, but cancellation fees may apply if the provider has already confirmed or started the job.
- If a Service Provider cancels, we will help you find a replacement or process a refund.
- Refund requests are handled on a case-by-case basis and subject to Service Provider policies.
3.5 Ratings & Reviews
- After a job is completed, you can leave a review and rating based on your experience.
- Reviews must be honest, fair, and not defamatory.
- MyHomelyHub reserves the right to remove false or inappropriate reviews.
4. Your Responsibilities
4.1 Providing Accurate Information
- You must describe your job accurately, including location, job details, and any relevant conditions.
- Misrepresentation or failure to provide essential details may result in extra charges or cancellations.
4.2 Home Access & Safety
- You must ensure safe access to the property for the Service Provider.
- Any pets, hazards, or special requirements should be disclosed in advance.
- You must not engage in harassment, discrimination, or inappropriate behavior toward any Service Provider.
4.3 Compliance with Laws
- You must comply with UK laws and regulations, including local property and health & safety rules.
5. Prohibited Conduct
You must not:
- Post fraudulent or misleading job requests.
- Request services that are illegal, unsafe, or violate UK regulations.
- Attempt to circumvent the platform by paying providers outside MyHomelyHub.
- Abuse, threaten, or harass Service Providers or other users.
- Post false or defamatory reviews.
Violating these rules may result in account suspension or legal action.
6. Payments, Disputes & Refunds
6.1 How Payments Work
- Payments are processed at the time of booking or upon job completion, depending on the agreement.
- You must provide valid payment details, and any failed transactions may result in job cancellation.
6.2 Dispute Resolution
- If you are dissatisfied with a service, we encourage you to first contact the Service Provider to resolve the issue.
- If a resolution cannot be reached, MyHomelyHub may mediate, but we do not guarantee refunds.
6.3 Refund Policy
- Refunds are only issued in cases where the Service Provider fails to deliver the agreed service or does not show up.
- Partial refunds may apply if the service was incomplete or unsatisfactory, subject to evidence and MyHomelyHub’s decision.
7. Liability & Disclaimer
7.1 No Warranty on Service Quality
- MyHomelyHub is a marketplace connecting homeowners with Service Providers.
- We do not guarantee the quality, safety, or legality of any service provided.
7.2 Limitation of Liability
- We are not responsible for damages, injuries, or losses resulting from services booked through the platform.
- In no event shall MyHomelyHub’s liability exceed the amount paid for the disputed service.
7.3 Insurance
- Homeowners are responsible for ensuring their property insurance covers any work carried out by a Service Provider.
- We recommend verifying if the Service Provider has public liability insurance before booking.
8. Account Suspension & Termination
8.1 By You
- You can deactivate your account at any time by contacting support.
8.2 By MyHomelyHub
- We may suspend or terminate your account if:
- You violate these Terms.
- You post fraudulent or misleading job requests.
- You fail to make payments for booked services.
- If terminated, you may forfeit access to your account and any pending services.
9. Privacy & Data Protection (GDPR Compliance)
9.1 How We Use Your Data
- We collect and store only the necessary personal data to facilitate bookings.
- Your data will never be sold to third parties.
9.2 Sharing Information with Service Providers
- When you book a service, your name, contact details, and job location will be shared with the selected provider.
- Service Providers must not misuse your personal information outside of the agreed job.
9.3 Requesting Data Deletion
- You may request your data to be deleted in accordance with GDPR regulations by contacting our support team.
10. Amendments & Updates
- We may update these terms at any time. Continued use of the platform after updates implies acceptance of the new terms.
- We will notify you of significant changes via email or platform notifications.
- When you book a service, your name, contact details, and job location will be shared with the selected provider.
- Service Providers must not misuse your personal information outside of the agreed job.
9.3 Requesting Data Deletion
- You may request your data to be deleted in accordance with GDPR regulations by contacting our support team.
11. Governing Law & Disputes
- These terms are governed by UK law.
- Any disputes should be resolved through negotiation or mediation.
- If legal action is required, it will be handled in the courts of England and Wales.
12. Contact Us
- For any questions or concerns, reach out to us at: support@myhomelyhub.com
Acknowledgment
By using MyHomelyHub, you confirm that you have read, understood, and agreed to these terms.