Home Owner/Job Posters/Seekers Terms & Conditions

These Terms and Conditions (“Agreement”) set out the relationship between MyHomelyHub Ltd (“we,” “us,” “our”) and homeowners/job posters (“you,” “your”) who use the MyHomelyHub platform to find and book service providers. By accessing and using MyHomelyHub, you agree to comply with these terms.

1. Definitions

  • “Platform” – The MyHomelyHub website and mobile application.
  • “Homeowner” or “Job Poster” – Any individual using MyHomelyHub to request services.
  • “Service Provider” – Any verified individual or business offering services through the platform.
  • “Booking” – A confirmed request for a service from a Service Provider.
  • “Payment Processor” – The third-party service handling payments between Customers and Service Providers.

2. Eligibility and Account Registration

2.1 Who Can Use MyHomelyHub?
To use MyHomelyHub, you must:

  • Be at least 18 years old.
  • Provide accurate contact and payment details.
  • Not have previously been banned from the platform for violations.

2.2 Account Security

  • You are responsible for keeping your account secure.
  • You must notify us immediately of any unauthorized access to your account.

3. How MyHomelyHub Works

3.1 Booking a Service

  • You can browse and select Service Providers based on ratings, availability, and pricing.
  • Once you confirm a booking, the Service Provider will be notified and may accept or decline the job.
  • Some services may require an on-site assessment before providing a final quote.

3.2 Posting a Job

  • You can choose to post your own jobs within the categories provided for service providers to quote on.
  • You can post a limited number of jobs per month for free, or upgrade your subscription to unlock more job postings, urgent jobs and featured jobs.

3.3 Payments & Fees

  • Payments are processed securely via our third-party payment provider.
  • You agree to pay the full service fee as outlined in the booking.
  • If additional work is required beyond the agreed scope, you must agree on additional costs with the Service Provider before work starts.

3.4 Cancellations & Refunds

  • Homeowners can cancel a booking, but cancellation fees may apply if the provider has already confirmed or started the job.
  • If a Service Provider cancels, we will help you find a replacement or process a refund.
  • Refund requests are handled on a case-by-case basis and subject to Service Provider policies.

3.5 Ratings & Reviews

  • After a job is completed, you can leave a review and rating based on your experience.
  • Reviews must be honest, fair, and not defamatory.
  • MyHomelyHub reserves the right to remove false or inappropriate reviews.

4. Your Responsibilities

4.1 Providing Accurate Information

  • You must describe your job accurately, including location, job details, and any relevant conditions.
  • Misrepresentation or failure to provide essential details may result in extra charges or cancellations.

4.2 Home Access & Safety

  • You must ensure safe access to the property for the Service Provider.
  • Any pets, hazards, or special requirements should be disclosed in advance.
  • You must not engage in harassment, discrimination, or inappropriate behavior toward any Service Provider.

4.3 Compliance with Laws

  • You must comply with UK laws and regulations, including local property and health & safety rules.

5. Prohibited Conduct

You must not:

  • Post fraudulent or misleading job requests.
  • Request services that are illegal, unsafe, or violate UK regulations.
  • Attempt to circumvent the platform by paying providers outside MyHomelyHub.
  • Abuse, threaten, or harass Service Providers or other users.
  • Post false or defamatory reviews.

Violating these rules may result in account suspension or legal action.

6. Payments, Disputes & Refunds

6.1 How Payments Work

  • Payments are processed at the time of booking or upon job completion, depending on the agreement.
  • You must provide valid payment details, and any failed transactions may result in job cancellation.

6.2 Dispute Resolution

  • If you are dissatisfied with a service, we encourage you to first contact the Service Provider to resolve the issue.
  • If a resolution cannot be reached, MyHomelyHub may mediate, but we do not guarantee refunds.

6.3 Refund Policy

  • Refunds are only issued in cases where the Service Provider fails to deliver the agreed service or does not show up.
  • Partial refunds may apply if the service was incomplete or unsatisfactory, subject to evidence and MyHomelyHub’s decision.

7. Liability & Disclaimer

7.1 No Warranty on Service Quality

  • MyHomelyHub is a marketplace connecting homeowners with Service Providers.
  • We do not guarantee the quality, safety, or legality of any service provided.

7.2 Limitation of Liability

  • We are not responsible for damages, injuries, or losses resulting from services booked through the platform.
  • In no event shall MyHomelyHub’s liability exceed the amount paid for the disputed service.

7.3 Insurance

  • Homeowners are responsible for ensuring their property insurance covers any work carried out by a Service Provider.
  • We recommend verifying if the Service Provider has public liability insurance before booking.

8. Account Suspension & Termination

8.1 By You

  • You can deactivate your account at any time by contacting support.

8.2 By MyHomelyHub

  • We may suspend or terminate your account if:
    • You violate these Terms.
    • You post fraudulent or misleading job requests.
    • You fail to make payments for booked services.
  • If terminated, you may forfeit access to your account and any pending services.

9. Privacy & Data Protection (GDPR Compliance)

9.1 How We Use Your Data

  • We collect and store only the necessary personal data to facilitate bookings.
  • Your data will never be sold to third parties.

9.2 Sharing Information with Service Providers

  • When you book a service, your name, contact details, and job location will be shared with the selected provider.
  • Service Providers must not misuse your personal information outside of the agreed job.

9.3 Requesting Data Deletion

  • You may request your data to be deleted in accordance with GDPR regulations by contacting our support team.

10. Amendments & Updates

  • We may update these terms at any time. Continued use of the platform after updates implies acceptance of the new terms.
  • We will notify you of significant changes via email or platform notifications.
  • When you book a service, your name, contact details, and job location will be shared with the selected provider.
  • Service Providers must not misuse your personal information outside of the agreed job.

9.3 Requesting Data Deletion

  • You may request your data to be deleted in accordance with GDPR regulations by contacting our support team.

11. Governing Law & Disputes

  • These terms are governed by UK law.
  • Any disputes should be resolved through negotiation or mediation.
  • If legal action is required, it will be handled in the courts of England and Wales.

12. Contact Us

  • For any questions or concerns, reach out to us at: support@myhomelyhub.com

Acknowledgment

  • By using MyHomelyHub, you confirm that you have read, understood, and agreed to these terms.